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Privacy Policy

Last Updated: June 1, 2025

Frame Wedding Film (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.frameweddingfilm.com) or engage with our services. Please read this policy carefully; by accessing or using our services, you acknowledge you have read, understood, and agree to its terms.

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1. Data Controller

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Company Name: Frame Wedding Film
Address: Riviera Maya, Quintana Roo, Mexico
Email: info@frameweddingfilm.com
Phone: +52 123 456 7890

For questions or requests concerning your personal data, please contact us at the email address above.

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2. Personal Data We Collect

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2.1. Data You Provide Directly

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  • Contact Information: full name, email address, phone number.

  • Event Details: wedding date, venue/location, approximate number of guests, selected service package, estimated budget.

  • Media Files (Optional): photos, videos, or reference materials you share to help us prepare a quote or understand your style.

  • Communications: any messages, inquiries, or correspondence you send via email, chat, or our contact forms.

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2.2. Data Collected Automatically

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  • Usage Data: IP address, device and browser information, pages viewed, time spent on each page, links clicked, date and time of access.

  • Cookies and Similar Technologies: unique identifiers to analyze site traffic, remember user preferences, and improve your browsing experience.

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3. Purposes of Processing

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3.1. Primary Purposes (Necessary for Contract Performance)

  • Provide personalized quotes and proposals for our 4K wedding cinematography services.

  • Schedule and confirm appointments, calls, or meetings with clients.

  • Manage service delivery (planning, filming, editing, and delivering final video products).

  • Address inquiries, requests, or complaints related to our services.

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3.2. Secondary Purposes (Legitimate Interests and Marketing)

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  • Send newsletters, promotions, and service updates, provided you have given consent.

  • Ensure website security, prevent fraud, and maintain platform integrity.

  • Conduct analytics and generate usage statistics to optimize user experience and improve our services.

  • Collect feedback and satisfaction surveys to evaluate and enhance quality.

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4. Legal Bases for Processing

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  • Consent: You provide consent when you fill out a form, agree to this Privacy Policy, or explicitly check a consent box.

  • Contract Performance: We process your data to fulfill contractual obligations related to our services (e.g., providing a quote, filming, editing, and delivering your wedding film).

  • Legitimate Interests: We use data for security purposes, anonymized analytics, marketing, and platform improvements, provided these do not override your fundamental rights and freedoms.

  • Legal Obligations: We retain certain data to comply with tax, accounting, and other legal requirements.

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5. Cookies and Tracking Technologies

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We use cookies and similar tools for the following categories:

  • Strictly Necessary Cookies: Essential for website functionality (e.g., session maintenance).

  • Performance & Analytics Cookies: Tools like Google Analytics to measure site traffic, user behavior, most-visited pages, session duration, and similar metrics.

  • Functional Cookies: Store user preferences (language, display settings) to personalize your experience.

You can configure your browser to refuse or alert you before cookies are placed. To learn how, consult your browser’s “Help” section or documentation.

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6. Disclosure to Third Parties

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6.1. Service Providers

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We share your personal data with trusted third parties who assist us in operating our website and delivering services, including:

  • Email Marketing Platforms (e.g., Mailchimp, SendGrid) to send newsletters and promotional emails (only if you have consented).

  • Web Analytics Services (e.g., Google Analytics) to understand how you interact with our site.

  • Cloud Storage Providers (e.g., Amazon S3, Google Drive, Dropbox) to store and back up your video files and other media.

  • Payment Processors (if applicable) for processing deposits or payments for our services.

All third-party providers are bound by contracts requiring confidentiality and restricting their use of your data to the purposes we specify.

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6.2. International Transfers

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In certain cases, your data may be transferred or stored outside of Mexico (e.g., on servers located in the United States or European Union). We ensure such transfers comply with applicable data protection laws by implementing standard contractual clauses, binding corporate rules, or other legally recognized safeguards.

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7. Data Retention

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  • Client Records & Contracts: We retain data related to clients and their wedding projects for as long as necessary to fulfill our services and for a minimum of 5 years thereafter for tax, accounting, and legal compliance.

  • Lead & Inquiry Data: If no contract is executed, we keep your inquiry data for up to 2 years, unless you request earlier deletion or withdraw consent.

  • Analytics & Cookies Data: Retained according to each provider’s policy, typically between 14 and 26 months, depending on configuration.

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8. Your Data Subject Rights

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Under the applicable privacy laws (including Mexico’s Federal Law on Protection of Personal Data Held by Private Parties), you have the following rights regarding your personal data:

  1. Right to Access: Request confirmation of whether we process your data and obtain a copy.

  2. Right to Rectification: Correct or update incomplete, inaccurate, or outdated information.

  3. Right to Erasure (Deletion): Request deletion of your data when it is no longer necessary for the purposes collected or if processing is unlawful.

  4. Right to Restriction: Request temporary suspension or limitation of data processing under certain conditions.

  5. Right to Object: Oppose the processing of your data for marketing or any other processing based on legitimate interests.

  6. Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another data controller, when feasible.

To exercise any of these rights, please send a request to info@frameweddingfilm.com or mail us at our address. Your request should include:

  • Your full name and contact information.

  • A copy of a valid official ID (e.g., passport, driver’s license).

  • A clear description of the data you want to access, correct, delete, or transfer.

  • An email address for us to respond to your request.

We will respond within 20 business days. If your request is confirmed, we will take the necessary actions without charge.

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9. Security Measures

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We implement appropriate technical, organizational, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction, including:

  • SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.

  • Access Controls: Only authorized personnel may access databases containing personal data.

  • Backups: Regular backups prevent data loss.

  • Software Updates: We maintain and update systems to address security vulnerabilities.

Although we take all reasonable measures, no system is perfectly secure. In the event of a data breach, we will notify the affected individuals and relevant authorities in accordance with applicable laws.

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10. Links to Third-Party Sites

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Our website may contain links to external sites (e.g., social media platforms like Instagram, Facebook, or YouTube). This Privacy Policy does not apply to those external sites. We recommend reviewing their respective privacy policies before providing any personal data.

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11. Changes to This Privacy Policy

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We may update this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or industry standards.

  • The “Last Updated” date at the top of this document indicates the most recent version.

  • If we make material changes to how we process your personal data, we will notify you by placing a prominent notice on our website home page or by sending you an email (if you are a registered client).

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12. Contact and Feedback

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If you have questions, comments, or wish to file a complaint about this Privacy Policy, please contact us at:

We appreciate your trust in Frame Wedding Film and are committed to protecting your personal data and ensuring transparency in how we handle it.

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